Review: St. Regis Singapore

My rating:

We had a weekend staycation at St. Regis Singapore with J and her family.

The first thing that you will notice as you step into the hotel lobby is the sheer size of it. Our room is located on the 7th floor and like many other hotels, the room keycard is required in the lift to operate it (unless you’re going down to the lobby).

Even though the Executive Deluxe room is the smallest among the rooms and suites in St. Regis, 7 of us could settle down comfortably to watch a movie in the room before  calling it a night Although only 2 adults and a child stayed over in the end, I reckon that all 7 of us could have slept pretty well in there.

Without boring everyone with lengthy descriptions, I’ll let the photographs speak for themselves and will also list the good and the bad, based on my personal observation:

Good

• Extremely courteous Butler (). We are very appreciative of his professionalism.
• Grand and spacious lobby
• Spacious room with thoughtfully planned amenities

Bad

• The kettle was the cheap type and was a mismatch for a hotel of its class. And it was faulty! A call to housekeeping saw it replaced within 5 minutes though.
• I called a day earlier to ask about the connections available to the TV as I wanted to connect my Android phone to watch movies. I got a verbal confirmation HDMI is supported and that the butler services is able to provide us with a loan of a HDMI cable. However, when I called butler services after check in, I was told that they do not have any HDMI cables and they will only be able to help connect the guest’s own HDMI cable to the TV. Luckily, I brought my own HDMI cable along otherwise we would have no movies to watch.
• Connecting a HDMI cable requires two staff to lift the TV off the mounting bracket! We feel embarrassed for the hotel.
• On check out day, we called for assistance to remove the HDMI cable from the TV but no one came. It was already 12:45pm and we were worried about checking out late. A staff came after our chaser phone call but she could not remove the cable and had to page for a technician to help her.

Overall, I still find St. Regis a very good hotel to stay in. Hopefully, we’ll get another chance to stay over and try their bigger rooms next time. I need to clarify that my 4-star rating for this hotel is not the same as the 4 stars awarded to other hotels as St. Regis is a very grand hotel and I am ranking it 4 stars among others hotels of its class.

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