Singapore parenting, practical reviews and tech notes

Shopee made me pay for a parcel that was lost by J&T

I am a casual seller on Shopee and see about 1 to 5 orders per week.

A few weeks ago, one of my customers raised a Refund Request saying that he has yet to receive the item.

I checked and verified that I had shipped the correct item, to the correct address (can’t get this wrong because the shipment can only go to the address indicated by the buyer) and J&T had marked the item as successfully delivered.

I raised a dispute on the refund request, making reference to the obvious delivery status as “Delivered”. To my surprise, Shopee went ahead to refund the customer (at my expense) without even clarifying with me.

I raised another dispute via chat and email and was told that the refund was released before J&T even came back with the refund. Seriously? My profit for this order is only about $2-$3 but now, I am making a full loss on the item because the customer claimed that the item was “lost”.

Now, to be honest, I find this suspicious but I have no proof that the customer indeed received the parcel. However, this is between J&T and the customer. I’ve done my job.

Till now, Shopee has yet to rectify the issue. I have been penalised with the following:

  1. Full loss on the item delivered to the customer as Shopee refunded the customer at my expense even though it was delivered successfully
  2. 1 penalty point strike on my seller account because of this “non-fulfillment”

I’m not sure when will I get an answer to this but this is a warning to all would-be sellers on Shopee that customers and Shopee can pull stunts on you like this.

5-HTP – my personal recommendation for moodiness, anxiety, depression and general sleep difficulties

If you feel moody, anxious, depressed, stressed or have any combination of these, I would like to personally recommend you to take 5-HTP supplements.

5-HTP is an amino acid that is integral in the production of serotonin, a neurotransmitter that causes happiness and positivity. Serotonin is produced by the body from tryptophan and 5-HTP is the immediate precursor to serotonin.

5-HTP is a precursor to serotonin and has been studied extensively for its role as a treatment in depression and weight loss. It also has an important role in sleep regulation, appetite control, immune function and cardiovascular health.

Truth be told, I don’t take this every single day. I use it specifically when I have had late nights and felt that I really need to sleep well tonight. Quite consistently, I get restful sleeps without my mind going wild about things I have to do the following day or reflecting on things that have happened. The supplements are not expensive and are pretty safe to consume.

You can get the same brand that I’m taking (NOW Foods 5-HTP 100mg) or get it from your own preferred supplement company.

Where to buy 5-HTP in Singapore

If you prefer buying from Shopee Singapore, these are practical 5-HTP options to compare. Availability and pricing can change, so check the product page before ordering.

Some Shopee links above are affiliate links.

Choo Choo Train @ Kallang Wave Mall 2021

We took the kids (@doubleetoh) to Kallang Wave Mall for lunch and to get some groceries as we’re going to have a small steamboat lunch for Mother’s Day the next day. After lunch, we brought the kids to get their Zoomoov fix. We also gave in to their request for the Choo Choo Train ride as well. We used to pay $6 per kid but they seem to have switched their ticketing mechanics. A $6 ticket allows for 2 pax be it a child + parent or child + child. Since Emma and Ethan can already ride on their own, we spent $12 and that gave them 2 rounds of train ride together! They are also running a promotion now where each $6 ride ticket comes with a free gift! When do you receive the gift? During the ride, there will be a “pit stop” at Paco FunWorld where a man will come out with a box for the child to select his/her gift! Super cool and such a great deal!

Sunrise @ Marina Bay Singapore (Time Lapse) as seen from Swissotel

Time Lapse View of the Marina Bay area capturing landmarks such as the Marina Bay Sands (MBS), The Singapore Flyer, Pan Pacific Hotel Singapore, The Esplanade, The Padang, Marina Square, The Fullerton Hotel, Clarke Quay, Merlion and many more. Taken from my room at 54th storey of Swissotel The Stamford

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Helo LX – Measures Blood Pressure, ECG/EKG, Heart Rate, Breathe Rate, Steps and more!

So about a month ago, I wrote about my frustrating time with my Fitbit Charge HR which I have owned for less than a year.  I wasn’t satisfied with the quality of the product as the device couldn’t power on within a few months, started peeling and bloating at the band which cannot be replaced. After the 3rd replacement, I think enough is enough. Time to move on. My colleague moved on from the Charge HR to the Blaze which costs $300++ here in Singapore. I wasn’t inclined to remain loyal to Fitbit as this was already my 2nd Fitbit product and technologies used isn’t exactly groundbreaking either.

After searching for almost a month, skipping mainstream brands such as Apple, Garmin,  Fitbit, Jawbone, etc, I caught sight of the Helo (Pronounced Hee – Lo).

Helo is a healthcare wristband that can be worn 24/7 much like your typical fitness band. The key difference is that it is not just a fitness band. It is a health and wellness wearable that is developed to continuously monitor your vitals such as:

  • Blood Pressure (Yes, without the cuffs!)
  • Heart Rate
  • Breathe Rate
  • ECG/EKG
  • Steps
  • Mood and Fatigue Levels
  • Sleep Quality
  • Blood Glucose Levels (No needles, coming Q4 2017)
  • Blood Alcohol Levels (Q4 2017)
  • And more to come

I was initially skeptical. How the hell can this device measure some of these vital signs without cuffs, needles and such? As a technology savvy person, I had my reservations so I questioned the company and did my research and found that PPG (Photoplethysmography) is used by many products such as Apple Watch, Fitbit and more for their Heart Rate detection. From my investigation, a PPG signal offers much more than just your heart rate. For example, a simple Google search on PPG ‘s role in blood pressure measurement yields plenty of medical articles on them such as this. They key takeaway is that PPG is able to provide reasonably good estimations of the blood pressure measurements in a continuous manner (due to the portability of the Helo) which is impossible to achieve with a standard blood pressure measurement device with a cuff. You can’t really go about your day with a blood pressure machine attached to you all  day with the air pump going off every 30 minutes to inflate the cuffs right?

Vital signs measurements are useless if no one sees them (or only you see them). We tend to procrastinate about going to the doctor or seeking medical treatment when we are not feeling that good. This is usually because of the fear of being diagnosed with something serious. Isn’t it the case that your spouse, parents or children are the ones who will drag you to the clinic or hospital when you let slip that something isn’t right about you? Spend some time thinking about this!

Working together with the Helo, the Android / iOS mobile companion apps work to close the gap between receiving and abnormal vital reading and getting the follow up actions. The Guardian function allows you to pre-set conditions that will automatically trigger an alert to yourself and your loved ones / caregiver. You just need to set upper and lower thresholds for your systolic/diastolic blood pressure, heart rate and breathe rate and the app will do the rest for you. Of course, you’ll first have to set up your guardian(s)’ contact details to use this feature.

Another useful feature is the Panic Button. This is a physical button on the Helo for very easy access (just press twice) but works hand-in-hand with the mobile app to send mobile notifications and SMSes to your guardian(s) containing the last known GPS location as a way to report an emergency. This is extremely useful for anyone especially young children and the elderly. Potential use cases:

  • Child who got lost
  • Child feeling unsafe (e.g. suspect being followed by stranger)
  • Elderly who fell down
  • Elderly who got lost
  • Anyone feeling dizzy, on verge of collapsing, etc (potential medical emergency)

At the end of the day, it is not only the technology of the health and wellness band but also the thought put into developing a product that does more than just display pretty numbers on an app. Even as a tech person, I am more intrigued by the Guardian and Panic Button feature.

Want to find out more? Drop me an email at howard@hj.sg

If you want to order a Helo, please use this link: http://catalog.worldgn.com 

P.S. I have ordered one for my wife too.